Student Refunds

Overview

Students who are due refunds are not required to submit refund requests, as refunds are automatically processed. If there is an amount due to the College, that amount will be deducted from any refund.

Financial Aid Disbursements/Refunds

Financial Aid awards begin disbursing no earlier than three (3) weeks after the start of each term. A chart of estimated disbursement dates can be found under Disbursements on the Financial Aid page. Once the Financial Aid Office verifies your eligibility, Student Financial Services will process your refund, which will be disbursed through BankMobile. All tuition and fees, book charges, and outstanding obligations will be paid before a refund is issued.

Please contact the Cashier Office with any questions regarding your refund after your financial aid has processed.

Tuition and Fee Refunds

The College refunds the full amount of tuition and fees paid for courses that are dropped on or before the established drop date for each term. During Fall, Spring, and Summer full sessions, this period is the first five (5) days of a term; during A and B sessions, this period is the first three (3) days of a term. Refer to the College Calendar for official College dates.

Once you drop your course(s), your refund will be disbursed via BankMobile no earlier than three (3) weeks after the drop period has ended. You must drop your courses on or before the drop with refund date to receive a full refund.

Refund Policy Additional Information

• There is an automatic 100% refund of payment for classes that are dropped by the established drop date for each term.
• Refunds for students receiving federal Title IV financial aid will be made in accordance with the Federal Return of Title IV Funds Policy. Any aid that is not earned must be returned to its source.
• Payments made with cash, money order, check, debit/credit cards will be refunded to the student through BankMobile according to the refund preference the student selected. If tuition and fees were paid with a personal check, the refund will be processed once your check has cleared the bank.
• Payments made by external funding sources (third-party, sponsor, donor, scholarship, etc.) are reimbursed directly to that agency.
• Payments made for Community Education courses will be will be reimbursed by check to the address on record.

Students who believe extenuating circumstances justify an exemption to the policy may complete a Petition. Petitions may be granted in the event of an exceptional unforeseen circumstance (documented medical reasons, death in the immediate family, or involuntary call to active duty military). Deadlines apply, please contact Registrar's Office for more information.

BankMobile

BankMobile is the College's third-party provider for processing student disbursements. Our school delivers your refund with BankMobile Disbursements, a technology solution powered by BMTX, Inc. See the Bank Mobile disbursements webpage for more information. The College's contract with BankMobile is available to view online.

BankMobile Instructions

Refund Preferences

All registered students will receive a notification providing information on how to select an electronic refund preference. In addition, you will receive an email from BankMobile describing your electronic refund options. Students can select how they prefer to receive refunds from BankMobile approximately one (1) week prior to the start of their first semester enrolled at Santa Fe College. Selecting an electronic refund preference is simple:

1. Log in to your eSantaFe account
2. Click the Finances tab
3. Click Manage Funds to make your selection

Address Changes

After selecting a preference, any subsequent address change will need to be made both at SF and at BankMobile. Address changes can be made by logging into eSantaFe, Selecting My Information under the Records menu, and updating your Current Mailing Address and phone information under the Personal Contact Information heading. Changes to your BankMobile profile can be made at the BankMobile website. Go to the Profile tab and then select Address & Phone.

Questions

For questions regarding the refund selection process, contact the Cashier Office by email, phone (352-395-5227), or in person on the first floor of the Robertson Administration Building.