Student Refunds

Financial Aid awards begin disbursing no earlier than three (3) weeks after the start of each term. A chart of estimated disbursement dates can be found under Disbursements on the Financial Aid page. Once the Financial Aid Office verifies your eligibility, Student Financial Services will process your refund, which will be disbursed through BankMobile. All tuition and fees, book charges, and outstanding obligations will be paid before a refund is issued.

Please contact the Cashier Office with any questions regarding your refund after your financial aid has processed.

The College refunds the full amount of tuition and fees paid for courses that are dropped on or before the established drop date for each term. During Fall, Spring, and Summer full sessions, this period is the first five (5) days of a term; during A and B sessions, this period is the first three (3) days of a term. Refer to the College Calendar for official College dates.

Once you drop your course(s), your refund will be disbursed via BankMobile no earlier than three (3) weeks after the drop period has ended. You must drop your courses on or before the drop with refund date to receive a full refund.

Refund Policy Additional Information

• There is an automatic 100% refund of payment for classes that are dropped by the established drop date for each term.
• Refunds for students receiving federal Title IV financial aid will be made in accordance with the Federal Return of Title IV Funds Policy. Any aid that is not earned must be returned to its source.
• Payments made with cash, money order, check, debit/credit cards will be refunded to the student through BankMobile according to the refund preference the student selected. If tuition and fees were paid with a personal check, the refund will be processed once your check has cleared the bank.
• Payments made by by external funding sources (third-party, sponsor, donor, scholarship, etc.) are reimbursed directly to that agency.
• Payments made for Community Education courses will be will be reimbursed by check to the address on record.

Students who believe extenuating circumstances justify an exemption to the policy may complete a Petition. Petitions may be granted in the event of an exceptional unforeseen circumstance (documented medical reasons, death in the immediate family, or involuntary call to active duty military). Deadlines apply, please contact Registrar's Office for more information.

All registered students will receive a notification which provides information on how to select an electronic refund preference. In addition, you will receive an email from BankMobile describing your electronic refund options. Students can select how they prefer to receive refunds from BankMobile approximately one (1) week prior to the start of their first semester enrolled at Santa Fe College. Selecting an electronic refund preference is simple:

1. Log in to your eSantaFe account
2. Click the Finances tab
3. Click Manage Funds to make your selection

If you do not select a preference your refund or financial aid may be delayed getting to you. You will be mailed a paper check from BankMobile, after 11 days, if no selection is made. Regardless of whether you anticipate that you will receive a refund, it is important to select a refund preference with BankMobile. After all, it may be necessary to drop a class, a class may be cancelled, or you may simply receive a scholarship or assistance you were not anticipating. Selecting your preferred method to receive refunds from SF ensures you will always receive your refunds in a timely manner.

If you already have an active BankMobile Vibe account or wish to make changes to your refund preference after you have made your initial choice, log in then select Refund Preferences.

Please visit BankMobile FAQs (on the BankMobile website) for easy answers to your questions, a self-service database containing answers to frequently asked questions, or for additional information.

Who should I contact with questions regarding the refund selection process?

Contact the Cashiers Office by email, phone 352-395-5227, or in person the Cashier's Office.

What are my options for receiving Financial Aid or other refunds?

1. Electronic deposit (ACH) to your existing bank account (refunds available in 1-2 business days)
2. Electronic deposit to an opened BankMobile Vibe Account
3. Receive a paper check if no option is selected (refunds available within 11 calendar days).

What is a BankMobile Vibe Account?

The BankMobile Vibe checking account is a digital-only, FDIC insured checking account with access to 55,000 fee-free Allpoint® ATMs. Selecting the Vibe Account allows you the ability to make purchases anywhere Debit MasterCard is accepted. The account has no minimum balance and minimum monthly service fees which can be avoided.

How can I get the money on by BankMobile Vibe account placed into my personal bank account?

You can go to Transfers/Payments and Online Bill Pay and choose to have a one-time check issued to you for the amount available in your account or withdraw cash from an Allpoint ATM and deposit the money into your account. A third option would be to set up a wire transfer, which has a fee.

What if I change my address?

After selecting a preference, any subsequent address change will need to be made both at SF and at BankMobile. Address changes can be made by logging into eSantaFe, Selecting My Information under the Records menu, and updating your Current Mailing Address and phone information under the Personal Contact Information heading. Changes to your BankMobile Vibe Account can be made by logging into the BankMobile website. Go to the Profile tab and then select Address & Phone.

What if I need to change my banking information?

You can change or update your refund preference at any time. To update your preference:

1. Log into your BankMobile account
2. Go to Refunds in the navigation bar
3. Select Refund Preferences
4. Select a refund preference and hit update at the bottom of the page
5. Follow the prompts on the screen to confirm your refund preference

You must make any desired changes to your refund selection preference at least 24 hours prior to an anticipated refund. When possible, we will honor a change made within 24 hours of a refund receipt; but in the event that we are unable to do so, your requested change will only be effective for future refunds.