Certified Clinical Medical Assistant (CCMA) + Certified Electronic Health Records Specialist (CEHRS) (Vouchers Included)

What you will learn

• Specializes skills needed to contribute to a healthcare team in an ambulatory setting
• Ethical behavior, therapeutic communication, patient privacy laws, medical terminology, and clinical procedures
• A broad overview of the electronic health records (EHR) systems
• Hands-on experience using real EHR software

How you will benefit

• Assistance from our Externship Coordinator and access to our Externship Starter Kit
• Summarize the HIPAA Privacy Rule and HIPAA Security Rule
• Explain the information contained in different types of medical records
• Discuss government and private insurances
• Identify the functions of the major body systems
• Demonstrate how to write a chief complaint and obtain a patient history
• Describe how to measure vital signs
• Discuss the importance of medical and surgical asepsis
• Summarize the basic guidelines for administration of injections
• Identify the three methods used to perform venipuncture
• Managing patient visits, arranging follow-up care, and issuing prescriptions
• Establishing the appropriate EHR for your practice
• Keeping track of vital information such as patient allergies and medications
• Communicating with patients and reporting public health information

1. Medical Terminology
   1. Introduction to Medical Terminology
   2. The Musculoskeletal System
   3. The Cardiovascular System
   4. The Lymphatic and Immune Systems
   5. The Respiratory System
   6. The Digestive System
   7. The Urinary System
   8. The Nervous System
   9. The Special Senses The Eyes and Ears
   10. The Integumentary System
   11. The Endocrine System
   12. The Reproductive System
   13. Diagnostic Procedures, Nuclear Medicine, Pharmacology
2. Certified Clinical Medical Assistant
   1. Becoming a Medical Assistant
      1. Qualities of a Medical Assistant
      2. Job Duties
      3. Certification
      4. Scope of Practice
      5. Ambulatory Healthcare Settings
      6. The Healthcare Team
   2. Managing Stress and Improving Communication
      1. Stress and Burnout
      2. Types of Communication
      3. Barriers to Effective Communication
      4. Patient Interview Techniques
      5. The Stages of Grief
   3. Law, Ethics and Healthcare
      1. Health Insurance Portability and Accountability Act (HIPAA)
      2. Americans with Disabilities Act (ADA)
      3. Occupational Safety and Health Administration (OSHA)
      4. Informed Consent
      5. Advance Directives
      6. Ethical Guidelines for Healthcare Providers
      7. Medical Identify Theft
   4. Improving Your Medical Office
      1. The Reception Area
      2. The Medical Receptionist
      3. Safety Issues
      4. Opening and Closing the Facility
   5. Computers in the Ambulatory Care Setting
      1. Use of Computers in the Medical Office
      2. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
      3. Safeguarding Protected Health Information (PHI)
      4. Cloud Computing
      5. Mobile Health (mHealth)
   6. Telecommunications and Patient Scheduling
      1. Telephone Techniques
      2. Faxing
      3. Emails
      4. Patient Portal
      5. Patient Scheduling Methods
      6. Cancellations and No Shows
      7. Dealing with Irate Patients
   7. MIDTERM
   8. Medical Terminology: Word Parts, Plurals, Abbreviations
      1. Importance of Medical Terminology
      2. Understanding Word Parts: Roots, Prefixes, Suffixes
      3. Abbreviations and Acronyms in Medical Records
      4. Plural Endings
   9. Managing Medical Records
      1. Purposes of Medical Records
      2. Electronic, Paper and Hybrid Medical Records
      3. Categories of Medical Records
      4. Flow Sheets
      5. SOAP Notes
      6. Filing Paper Records
      7. Release of Information (ROI)
      8. Personal Health Record (PHR)
   10. Written Communication
       1. Components of a Business Letter
       2. Proofreading
       3. Meeting Agendas
       4. Business Emails
   11. Working with Medical Documents
       1. Purposes of Medical Records
       2. Types of Medical Record
       3. Medical Transcriptionist/Medical Scribe
       4. Electronic Signatures
   12. Medical Billing and Coding: An Overview
       1. Health Insurance Terms
       2. Private and Government-Sponsored Insurers
       3. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
       4. CMS-1500 and UB-04
       5. Electronic Claims
       6. Pre-authorizations
       7. Medical Necessity
       8. Explanation of Benefits (EOBs)
       9. Fair Debt Collection Practices Act
       10. Advance Beneficiary Notice (ABN)
   13. Daily Financial Practices
       1. Accounts Receivable and Accounts Payable
       2. Provider Fees
       3. Improving Patient Payments
       4. Claims Denial Strategies
       5. Practice Management Software
       6. Managing Patient Accounts
       7. Petty Cash
   14. The Administrative Medical Assistant as Office Manager
       1. Qualities of an Office Manager
       2. Job Duties
       3. Policy & Procedure Manual
       4. Staff Meetings
       5. Physician Credentialing
       6. Clinical Documentation Improvement (CDI)
       7. Practice Websites
3. Certified Electronic Health Records Specialist
   1. An Overview of EHR and CEHRS
      1. What is an EHR
      2. The Importance of EHRs
      3. Efforts to Encourage EHR Adoption
      4. EHRs in the Future
      5. The Role of a CEHRS in a Medical Practice
   2. An Introduction to MOSS 3.0
      1. MOSS 3.0 Components
      2. Administrative
      3. Clinical
      4. Billing
   3. History of EHRs
      1. EHR Origins in Practice Management Systems
      2. Major Federal Initiatives to Promote EHR Adoption
      3. MIPS
   4. Steps to EHR Implementation
      1. Step 1: Assess
      2. Step 2: Plan
      3. Step 3: Select
      4. Step 4: Implement
   5. The EHR Framework
      1. EHR Architecture, Hardware, Software, Networks and Interfaces
      2. Human-Computer Interface (User) Devices
      3. Functional, Data Content, and Vocabulary Standards
      4. Feature and Data Formats
      5. Security Controls
      6. Hybrid Health Records
      7. Disaster Recovery
   6. HIPAA Requirements and EHR Systems
      1. What is HIPAA?
      2. HIPAA and CEHRS
      3. HIPAA Privacy Rule
      4. HIPAA Security Rule
   7. The EHR and Record Content
      1. Record Purposes
      2. Record Formats and Types of Data
      3. Record Standards
      4. Medical Record Content
      5. Documentation Practices
   8. Lists, Treatment Plans, Orders, and Results
      1. The Lists
      2. Summary Lists in the Office Workflow
      3. Standards – Functional, Content, and Vocabulary
   9. Patient Visit Management
      1. The EHR in an Office Workflow
      2. Master Patient Index
      3. Service Payment Information
      4. Scheduling
      5. Consents, Acknowledgements, Advance Directives, and Authorizations
   10. Coding, Billing, and Practice Reports
       1. Coding and Billing Workflow
       2. Code Sets and Clinical Vocabularies
       3. Coding, Billing, and the EHR
       4. Encoders and Computer-Assisted Coding
       5. Electronic Bill Submission
   11. Patient Communications
       1. Patient-Focused Communication
       2. Patient Portals
       3. Personal Health Records
   12. Practice Reports, Research, Registries, and Reportable Events
       1. Medical Product Development
       2. Practice Requirements
       3. Standards that Support Research
       4. Registries and Reportable Events
   13. Personal Health Records and Continuing Care Records
       1. Personal Health Record
       2. Communication Among Providers for Continuing Care
       3. Continuity of Care Record
       4. Ongoing Training and Technical Support of EHR Software

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or newer.
• Mac: OS X Snow Leopard 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word or equivalent (not included in enrollment).
• Windows Media Player or a similar program.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Administrative Medical Assisting
• Clinical Medical Assisting
• Medical Terminology for Health Professions
• You will receive an access code from your instructor to access MOSS 3.0. MOSS 3.0 is the simulated EHR you will be using during the course for your assignments.

You need a high school diploma or GED in order to take the CCMA and CEHRS exams.

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

Jennifer Della'Zanna has more than 20 years of experience in the healthcare industry, having worked as a medical transcriptionist, practice administrator, biller, and coding specialist. She writes courses and study guides on the use of technology in health care and regularly contributes to publications about health issues. Della'Zanna is a member of the American Academy of Professional Coders and the Association for Healthcare Documentation Integrity. She holds a Bachelor of Arts from Albright College.

Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software.

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Sharon L. Blackford, MA, B.A., RMA, has over 30 years of experience in the medical field. She has a Master's degree in Organizational Management, a Bachelor's degree in Business Management, and has served as a Registered Medical Assistant since 1994. Sharon was an active duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare me for a certification?

Yes. After successfully completing the course, you will be able to take the Certified Clinical Medical Assistant (CCMA) national certification exam and the Certified Electronic Health Records Specialist (CEHRS) national certification exam, both offered by National Healthcareer Association (NHA). The registration fee for the exams are included with this course.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via email) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

What are the system requirements for the online certification exam proctoring?

System requirements for NHA certification exam proctoring are:

• Operating system supported: Windows 7 and later; 32bit (x86) and 64bit (x64); Mac OS X and later
• Browsers supported: PSI Secure Lock-Down Browser
• Browser settings: The browser must accept third-party cookies for the duration of the exam ONLY
• Webcam/microphone: Minimum VGA 640 x 480 resolution, enabled built-in or external microphone
• Bandwidth: Minimum 400 kb/s download and upload Hardware requirements: 2GB RAM Memory; 1 GB Free Disk Space, minimum 1368x768 screen resolution