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Access and read your SF email

College communications and emails from your instructors will come to your official Santa Fe College email (name@go.sfcollege.edu). Make sure you read it frequently. You can access it by visiting the College website and selecting Office 365 from the top left-hand menu or by using the Student Resources webpage and clicking on the Office 365 button. The Student Resources page also has many helpful links for you to use.

Get familiar with Canvas

• Watch how to log into Canvas
• Go to the College website and select Canvas from the top left-hand menu to log in
• Open the Canvas 101 course in Canvas to learn basic components of this system
• Download the Canvas Student App (Android or Mac) to your phone or tablet/iPad
• Use the Canvas Student Guide to find answers for specific questions
• Email canvashelp@sfcollege.edu for Canvas Help
  • Make sure to include your course, section number, SF ID number, and a description of your problem so we can help you faster
• Phone the Santa Fe College Contact Center at 352-395-5000 if you have technical issues and read their FAQs

Ways to be successful online

• Watch how to be successful online at SF and see how the Learning Commons can help
• Success tips for online
• What do good online students do?
• Resources and services for online students
• Learn Zoom
  • Zoom allows for real-time meetings, virtual office hours, and can be recorded for future viewings. To see what it looks like, view a sample Zoom recording.
  • View this handout to get familiar with Zoom and check out this Zoom video tutorial.
• Learn Microsoft Teams
  • Teams allows you to have real-time meetings, share Office 365 documents, share files, chat, and more
  • View Microsoft’s Teams training videos
  • Everyone at Santa Fe College (including you) has access to Office 365 and can immediately start using Teams

Online Tests and Remote Proctoring 

Some students may now be required to use Honorlock as the remote online proctoring tool for exams. View the information below. Make sure you are completely ready and have prepared your computer for taking the test using Honorlock. We strongly recommend taking the practice exam if your instructor has set one up to get ready.

• Most exams will be launched out of Canvas. Log into Canvas to begin your exam. You can always log into Canvas from the main Santa Fe College website in the upper-left corner. If your instructor provides different information about beginning your exam, follow that.
• Honorlock requires a computer (laptop or desktop), webcam, and microphone. Please note that most webcams have a microphone integrated into them. You cannot use Honorlock on mobile devices (phone) or iPads.
• You must also provide an identification card to verify your identity before you can start the exam. You can use any government issued ID (e.g., driver license or passport) or a student ID that has your photo.
• You must take your exam in a setting where you are alone.
• Honorlock offers multiple ways to get support. We recommend using their Live Chat (both before and during any exam). You can also contact them using email (Support@Honorlock.com).
• SF is now paying for Honorlock for students. If you are prompted to pay for your test, please use one of the support options listed above to contact Honorlock customer service and they can waive the fee for you. Students who pay for Honorlock tests will NOT be reimbursed for this expense.
• Honorlock requires the use of Google Chrome during the exam. If you do not have it on your computer, use the link in the previous sentence to download it. You will be also be asked to download an extension to Chrome that enables Honorlock. Chrome will work on both PC and MAC computers. The Student Guide walks you through the process. If you have any issues with the browser extension, you may need to create a new profile within Google. 
• You do not have to schedule any appointments with Honorlock in order to take your exam. Simply start the exam and then use the directions to take it provided by Honorlock.
• Please contact your instructor if you have any questions about this process before you begin taking your exam.
• If you are taking a Canvas quiz, use the regular directions. If you are taking an exam in a third-party publisher website (Pearson, McGraw-Hill, Cengage, etc), use the universal exam directions. 
• Review the Honorlock student knowledge base before you start your exam
  • starting exams
  • during exams (calculator and file upload)
  • after exams (exam submission and removing Honorlock extension) 

• Review the Honorlock Student Privacy Statement and watch how Honorlock protects student privacy. You can also view the Honorlock student privacy FAQs.

Northwest Campus Testing Center and Assessment Center

The Testing Center is open. The schedule is:

• Mondays - Thursdays open 8 a.m. - 8 p.m.
• Fridays open 8 a.m. - 4:30 p.m.
• Saturdays and Sundays open 2 - 6 p.m.

The Assessment Center is open Mondays-Fridays from 8:30 a.m. - 4:30 p.m. Currently, all placement exams should be taken at the Assessment Center. Online placement tests can still be taken during this time. Please visit the Assessment Center page for more information.

Library Remote Services

The L.W. Tyree Library will continue to support students with research help via phone, email, and chat.  If you have a question about library services or about any aspect of research, please use the following methods.