Student Complaints

Overview

Santa Fe College seeks to maintain open avenues for students who wish to lodge complaints. To provide these avenues, the College maintains a responsive system designed to address and resolve student complaints.

The complaint process has a basic, tripartite structure:

  1. Informal Complaints
  2. Formal Complaints
  3. Appeals

While the College encourages students to resolve issues informally whenever possible, it also realizes that informal resolutions are not also practical. When informal means do not resolve the complaint, students may avail themselves of the College's formal complaint process. The following table provides a brief summary of the College's procedures regarding informal and formal complaints as well as appeals.


Student Action SF Procedure

Informal Student Complaints

Students are recommended to address the issue directly with party/parties involved; if the issue remains unresolved, then students are recommended to seek resolution through formal means.

Formal Student Complaints about Discrimination and/or Harassment

Students may contact any SF employee regarding such a complaint; that employee is then required by SF Rule 2.8P to forward that complaint to the designated authorities. Students may also contact administrators whose responsibilities directly address such issues, such as:

  • The President or Provost
  • The Director of Human Resources
  • The Associate Vice Presidents for Academic Affairs or for Student Affairs

Informal Student Appeals about Academic Issues

Students are recommended to address the issue directly with party/parties involved; if the issue remains unresolved, then students are recommended to seek resolution through formal means.

Formal Student Appeals about Academic Issues

Students are required to follow the procedures designated for the subject(s) of appeal. Examples include:

  • Overloads (AVP of Academic Affairs or Ombudsperson).
  • Exceptional withdrawals (Same administrators and/or the Petitions Committee)
  • Access to records (Records)

Relevant College Rules

For further information about informal and formal complaints and appeals, please see the relevant rules listed below:


Additional Resources

Florida Department of Education Resources

In addition to these venues and resources, students may seek direction from the FLDOE page devoted to student complaints, College Complaint Procedure Information. This site contains overviews of the complaint process and a link to a list of the appropriate contact person at each Florida college and university who receives formal student complaints.

Federal regulations and State laws require that public colleges in The Florida College System have processes for students, employees, and applicants to file complaints against any respective college. In almost every situation, the college's process for resolving complaints must be followed first. Before contacting the State Division of Florida Colleges, please read your college's policies and procedures for filing complaints. Examples of where these can be found include:

  • Course catalogs
  • Student handbooks
  • Employee handbooks
  • College policy and procedure manuals
    • College websites

SACS-COC Resources

Information about filing a complaint with the College’s accrediting agency, the Southern Association of Colleges and Schools Commission on Colleges (SACS-COC), can be found on its website at http://www.sacscoc.org/FAQsanswers.asp. Please note that the SACS-COC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual's behalf. The primary purpose of the SACS-COC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes.