Public Complaints

Overview

Complaints from public (not a student or college employee) sources may come to any office in the College (by telephone, email or mail) and will then be referred for response to the Supervising Administrator (SA) with ultimate authority for the division.

Procedures for Filing Public Complaints

The following procedure is required to file a complaint against the College:

  1. A written complaint must be submitted by the individual along with supporting documentation for the allegation.
  2. The SA will acknowledge receipt of the complaint.
  3. If necessary, an appointment will be made for the complainant to meet with the SA to discuss the allegation.
  4. After thorough review, the SA will inform the complainant of the outcome of action in writing within 20 days of acknowledging receipt of the complaint.

Additional Resources

FLDOE Resources

In addition to these venues and resources, students may seek direction from the FLDOE page devoted to student complaints, College Complaint Procedure Information. This site contains overviews of the complaint process and a link to a list of the appropriate contact person at each Florida college and university who receives formal student complaints.

Public Complaints

There are additional state and federal agencies and organizations for filing complaints after all recources at the college level have been exhausted and you believe your complaint warrants additional investigation. These include:

For student and general public complaints alleging discrimination, contact:

Office for Civil Rights, U.S. Department of Education
Atlanta Office
61 Forsyth St. S.W., Suite 19T70
Atlanta, GA 30303-3104
Telephone: 1-800-421-3481
Fax: (404) 562-6455
TDD: (877) 521-2172
E-mail: OCR.Atlanta@ed.gov

Employment Complaints

For complaints related to employment, contact:

Florida Commission on Human Relations
2009 Apalachee Parkway
Oakland Building, Suite 100
Tallahassee, FL 32301-4857
Telephone: 1-850-488-7082
Fax: (850) 488-5291
Website: fchr.state.fl.us
E-mail: fchrinfo@fchr.myflorida.com

Also:

U.S. Equal Employment Opportunity Commission
Miami District Office
One Biscayne Tower, Suite 2700
Miami, FL 33131
Telephone: 1-800-669-4000
Fax: (305) 808-1855
TTY: (800) 669-6820
Website: www.eeoc.gov/miami/area.html

Disability or Accessibility Complaints

For complaints related to disability or accessibility:

Disability Rights Section, Civil Rights Division
U.S. Department of Justice
950 Pennsylvania Ave., NW
Washington, D.C. 20530
Telephone: 1-800-514-0301
Fax: (202) 307-1198
TTY: (800) 514-0383
Website: www.justice.gov/crt/

SACS-COC Complaint Information

Information about filing a complaint with the College’s accrediting agency, the Southern Association of Colleges and Schools Commission on Colleges (SACS-COC), can be found on its website at http://www.sacscoc.org/FAQsanswers.asp. Please note that the SACS-COC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual's behalf. The primary purpose of the SACS-COC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes.